Cakewalk (Marketing Site)

How ElevenLabs Automated Access Management To Keep Up With Hyper-Growth

ElevenLabs was onboarding 50 to 60 new employees every month across dozens of tools, many without SCIM or reliable APIs. Manual access work was slowing teams down and creating audit risk. With Cakewalk, ElevenLabs automated onboarding and offboarding across their entire stack, moved approvals into Slack, and gained real-time, audit-ready access visibility.

"Cakewalk is a huge time saver because it automates access even when apps don’t have SSO or open APIs. In a fast-moving company, processes can’t get in the way of growth."

Hamish Deas

Tech Operations @ ElevenLabs

Introduction

ElevenLabs is a fast-growing AI company with distributed teams and distributed ownership of applications. As hiring accelerated, access management became harder to control. New hires needed fast access to dozens of tools. Application owners were spread across teams, many without deep technical context. Compliance expectations were rising at the same time.

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Relying on manual workflows, CSV uploads, or enterprise tiers of individual apps was no longer workable. The team needed a way to automate access across the entire stack while keeping teams moving and staying audit-ready.

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The Challenge

Onboarding at hyper-growth speed

ElevenLabs was onboarding 50 to 60 employees per month. Many of the tools in use did not support SCIM, SSO, or admin APIs. Manual provisioning was time-consuming and error-prone. It also slowed new hires when speed mattered most.

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Access processes risked blocking teams

Application ownership sat with many teams, not central IT. Traditional access tools would have forced application owners into complex dashboards and turned IT into a bottleneck. That friction risked pushing teams to bypass the process entirely.

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Compliance required accurate access evidence

Audits and compliance frameworks required clear answers to simple questions: who has access, when was it granted, and is it still needed. Reconstructing this data months later was risky and expensive. ElevenLabs wanted access data that was always current and easy to prove.

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The Solution

ElevenLabs implemented Cakewalk to automate access management across all applications and make access governance part of everyday work.

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Automated provisioning beyond SCIM

Using Agent Cake, ElevenLabs automated onboarding and offboarding even for applications without SCIM or open APIs. Access could now keep pace with hiring, without relying on manual steps or app-by-app work.

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Slack-first access workflows

Access requests and approvals happen directly in Slack. Application owners do not need to learn a new system or navigate dashboards. They approve or deny access where they already work.

“Application owners approve access directly in Slack. That’s why it works.”

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Central oversight for IT and Security

While day-to-day access decisions stay lightweight, IT and Security teams use Cakewalk’s web app to see all access in one place. This gives them clear visibility, ownership, and audit trails without slowing teams down.

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Continuous access tracking for compliance

Cakewalk tracks who has access to which application and how that access is used. This data is always available for access reviews, offboarding, and audits.

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“We finally know exactly who has access to what and can prove it.”

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The Results

Cakewalk helped Resilience shift from a centralized, ticket-driven access model to distributed ownership with central oversight. Access management became easier to run, easier to audit, and easier for employees to follow.

Operational efficiency